Four Day Workweek
I found this CNET article interesting. The benefits of a four-by-ten workweek include lower energy costs, higher retention, higher morale, and higher productivity. It might also improve commute times....
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Ditching the Resume
I want to be the ITSM guru who never needs to write another resume. Ever. I am not there yet, I admit, but it is my professional goal. Not to be rich. Not to pass the Service Strategy exam. Not even to...
View ArticleDefinitive Process Library? Huh?
This morning one of North America’s leaders in IT best practice consulting, PLEXENT, surprised me with a headline: IT Improvement: What is a Definitive Process Library (DPL)? Besides a marketing term...
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